CEDARBURG, WIS. (April 23, 2003) - Oncontact Software, a leading provider of customer relationship management (CRM) software for the mid-market, today announced the release of Client Management Software (CMS), version 7.0.

CMS 7.0 reflects the many years of experience and maturity Oncontact Software has as a leader in the CRM marketplace. The latest version extends the award-winning CRM application suite for the mid-market with its mature feature set, ease of use, and quick implementation.

The latest version builds on the continued award-winning functionality of CMS, a completely customizable CRM system that lets users manage sales, marketing and customer service strategies from a single software suite. CMS 7.0 is a result of dozens of feature enhancements in all aspects of the application suite. Features have been enhanced throughout the sales, marketing, customer service, opportunity management, and call center modules of the CMS application suite. Further, there have been numerous enhancements with Oncontact's very user-friendly toolkits. These enhancements make the system even easier to customize than past versions and provide enhancements for screen customization and user specific workflow into the application suite. CMS 7.0 can be run in a Windows or Web environment to give customers the flexibility of choosing how users access the system.

"Oncontact Software is extremely pleased to present our latest software offering exclusively focused on the mid-market," said George Kofman, president of Oncontact Software. "CMS 7.0 reflects the continued maturity of our company in the CRM marketplace as a leader of the mid-market."

CMS 7.0 Includes the Following New and Enhanced Features:

User Friendliness & Ease of Use Features:
CMS 7.0 has added many features to further improve the user experience of the CMS application suite and to continually make CMS even easier to use. Oncontact Software fully understands that for a CRM system to be successful it must be extremely easy to use. Ease of use is a key vision in the research and development of all versions of CMS. CMS 7.0 utilizes the latest in computing technology to improve the user experience and allows its users to spend more time with their prospects and customers and less time clicking through software to manage their relationships.

Further Enhancements to Award-Winning Microsoft Outlook Integration:
Oncontact Software has been known through the years to provide one of the highest and easiest levels of Microsoft Outlook integration with CMS. CMS is bi-directionally integrated with Microsoft Outlook in all areas including email, calendaring, tasks, and contacts. CMS 7.0 has taken this real-time bi-directional integration one step further in the latest version. With CMS 7.0, opportunity management information is now bi-directionally integrated with Microsoft Outlook.

Enhanced Customer Service and Support Features
CMS has always been known as one of the very few mid-market CRM products that offers 100% real-time integration between sales, marketing, and service departments. With CMS, there is no need to log out of one module in order to review information from another module. Whether you are a sales, marketing, or customer service user - all of your information is always one click away and information is easily shared for a complete view of the customer. With CMS 7.0, Oncontact Software continues this complete integration in its application suite and has added many new features specific to the customer service knowledgebase. These features continue to make the system more user friendly and easier to use.

Taking Call Center Integration to the Next Level
With CMS 7.0, even more features have been added to the vast call center integration with the application suite. Among the call center features added in CMS 7.0 include the ability for call center managers to track user specific administrative data about the phone system that each representative has in use and the ability for users to type in notes on the fly when an inbound call comes in through their existing phone system.

More Standard Options for Searching
Sales and marketing professionals are always looking for features to more easily track collective information about their company. With CMS 7.0, there are many more standard search queries included with the out-of-the-box application suite to make searching the database even easier for sales and marketing professionals. Sales management will have many more queries which can be executed with one click which provide information about opportunities and when they are forecasted to close. Further, sales and marketing professionals will have many more queries which can be executed with one click which provide information about specific activities with prospects and customers such as past due activities, activities due next tomorrow, next week, next month, etc. Lastly, CMS 7.0 has been equipped with many more advanced security options specific to querying the database.

Further Enhancements on Data Synchronization Technology
CMS 7.0 has made further improvements to its award-winning 3rd generation data synchronization technology. Oncontact Software was a pioneer in the CRM industry in being one of the very first mid-market CRM vendors to offer relational database synchronization in the mid 1990's. CMS 7.0 has made further enhancements to this very mature and proven technology. CMS 7.0 has made improvements in its data synchronization wizards, subscription tracking information and administrative server features.

About Oncontact Software
Oncontact Software develops award-winning CRM software for mid-market companies. Client Management Software (CMS), Oncontact Software's CRM solution that automates the sales, marketing and service areas of an organization, can be run in a Windows and/or Web environment. ClientNet and PartnerNet are Oncontact Software's audience-specific Web portals that enable a company to share information with all business channels.

Oncontact Software is a privately held company whose applications are marketed and implemented throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance network of value-added resellers, system integrators and distributors. Oncontact Software has over 350 customers worldwide, including Prudential, Sears and Carfax.

Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.