Friday, February 03, 2012
To help you decide what approach works for you, do a little research on hostedn and on-premise CRM solutions.
A hosted or on-demand CRM solution provides a simple, fast and affordable way to take advantage of a powerful CRM solution for a company's sales, marketing and customer service departments. A CRM vendor provides all the updates, maintenance and storage of the CRM application. A company access the CRM application through a web browser.
On-premise or in-house CRM software is a customer relationship management application that is housed at a client's location and managed by an IT department. The company is responsible for the updates, customizations, system administration and maintenance. The CRM vendor provides technical assistance and training.