Wednesday, December 22, 2010
CRM solutions can help your business improve the way it communicates with its clients through sales and support. With a hosted or on-premise CRM application, companies can provide a consistent message, become more efficient and effective across all departments and ensure a positive experience for the client that keeps them returning.
CRM software gives companies a competitive edge by offering a comprehensive view of customer information. CRM software allows you to communicate clearly and precisely with clients and prospects while offering a efficient solution to their concern. Use an on-premise or hosted CRM application to accomplish your companies goals and improve your sales by providing a consistent message with CRM software.
Friday, December 17, 2010
On-premise or in-house CRM software is a customer relationship management application that is housed at a client's location and managed by an IT department. The company is responsible for the updates, customizations, system administration and maintenance. The CRM vendor provides technical assistance and training.
A hosted or on-demand CRM solution provides a simple, fast and affordable way to take advantage of a powerful CRM solution for a company's sales, marketing and customer service departments. A CRM vendor provides all the updates, maintenance and storage of the CRM application. A company access the CRM application through a web browser.
Friday, December 10, 2010
A hosted CRM application is designed to help sales, marketing and customer service departments exceed their expectations in an easy-to-use, productivity driven environment. Your contacts will be impressed with quick, in-depth responses from initial customer contact to long after the sale is made.
A hosted application should be easy to shape to your individual needs. Search for a CRM application that can easily customize fields, tabs, screens while being user friendly.
A hosted CRM application is housed on a remote server at an ASP (application services provider) location. The hosted CRM provider is responsible for assuring 24/7 user access, 365 days per year, all software upgrades, live chat services and more. Your CRM database is also protected with fail-safe backups.
Hosted CRM offers the features, flexibility, customization and budget-friendly product that you’ve been looking for. From installation, compatibility, and performance to scalability, upgrades, support and on-line chat, h
osted CRM provides a complete solution.
Friday, December 03, 2010
Use your CRM investment wisely. To make sure you're getting as much as possible out of your CRM solution, talk to your vendor about the following areas:
Upgrades: Are you using the latest release of your CRM system? Compare the capabiltities of the latest offering with those provided by your existing solution. Many times upgrades are improvements gathered directly from users to make the CRM application more productive that it already was. Make suggestions to your CRM vendor and take advantage of the upgrades.
Reporting and Analytics: Nothing helps a company increase the value of its CRM system like reporting and analytics. Businesses can transform the massive volumes of raw customer data stored within the CRM system into valuable, timely, actionable insight into customer needs, wants, preferences and behaviors. Use the reports and the CRM customization tools to make the report tailored you your company's specific needs.
Training: Look for free training offered by your CRM vendor and make sure all of your users have had adequate training. When there is consistency and accuracy from all your users, your productivity will increase and profits will follow.
Make sure you utilize your CRM vendor to its fullest potential even after the purchase of your CRM solution.