Thursday, June 23, 2011
Finding a way to gather information from a CRM database to complete a marketing campaign can seem daunting. However, CRM solutions can make this task easy. CRM solutions allow users to run searches, track, analyze and measure the success of marketing campaigns
CRM systems can run searches on any combination or type of data in order to pinpoint the exact audience. Designated contacts can be on multiple lists. When the audience is selected, all sorts of campaigns - direct mail, email, call centers - can be run in a matter of minutes. A test campaign is a good idea to determine the response rate before putting in the effort and cost of a full campaign.
With the help of a CRM solution, customer service within the organization can improve. Marketing campaigns can help keep customers aware of sales, upgrades, future plans and more. Tracking the results from the campaign is important to determine if the campaign was a success by learning the cost per lead, cost per opportunity, number of sales, total amount sold per campaign and much more.
With the proper CRM solution, organizations have the power to take control of data, develop the marketing message and track it easily while keeping their costs in line.
Thursday, June 16, 2011
Every company makes clients feel important during the sales cycle, but enhancing and building upon those relationships with CRM software is what sets companies apart.
With the customer service module from a CRM sofware application, you can:
- Offer superior customer service and increase the capacity of requests.
- Understand customer needs. Use reports to track common support issues and evaluate customer needs.
- Share information easily.
- Resolve support issues accurately and efficiently with a shared knowledge base of articles.
- Impress your customers with a consistent message that your entire organization delivers.
- Record incidents to create a complete service history
- Track all contacts associated with the incident
- A resolution database quickly provides solutions for customer issues.
- Published articles are easily accessible in the knowledge base...anything from sales strategies to FAQs to incident resolutions
Offering flawless service is easy with CRM software.
Thursday, June 09, 2011
Customizing a CRM solution to fit your company’s exact wants and needs is now easier than ever with the convenient drag-and-drop environments that are offered by many CRM providers. You can create the screens and business workflow to accomplish whatever you dream up for your company.
Many CRM solutions allow you to change screens as well as business logic to improve the efficiency of the organization. Incorporating workflow, events, screen prompts and logic can make an organization run smoother and more effectively. Use the CRM solution’s customization tools to create wizards, automatic email notifications, escalation rules and more.
You can also add, change or delete fields, boxes, toolbars and buttons in an easy-to-use drag and drop environment. Determine fonts, attributes, fields and text with a CRM solution to create the perfect CRM solution for you.
With the customizations in place, users can be guided through entering or updating required information so the data is always accurate. Support can receive an automatic alert when a specific event occurs. With the appropriate CRM solution, you can change and make different customizations as needed.
Using the CRM customization tools can allow you to create a powerful, easy-to-use CRM solution for your company that can be achieved quickly and easily with the proper CRM solution.