Friday, September 24, 2010
Your data is as important as your CRM application. Accurate data helps improve a companies CRM strategy. Even the most cutting edge technology can not satisfy users if the data is not clean and accurate.
The number of personnel changes, address changes, company acquisitions along with customer records with missing or incorrect information means a whole lot of bad data.
There are many ways to improve this situation. Forward-thinking companies appoint a customer data individual who is reponsible for data management and data quality. This person's only job is to check records and clean them up. Calling and verifying data is extremely important for sales and customer service departments.
Also, whenever user contacts a person, they must make sure their data is accurate. This is a simple way to correct data while the client is on the phone. Typical tasks might include determining data security measures and working to resolve data integrity issues. Some companies even tie in incentives to the integrity of the data - the higher the data quality, the more the individual is compensated.
These small steps can mean big change and profits for the company who is using CRM software.
Friday, September 17, 2010
CRM (customer relationship management) software for sales, marketing and customer service departments is crucial to a maintaining a successful organization.
CRM applications are beneficial in cost reduction, improved management strategies, budgeting for marketing campaigns and enhances sales procedures. CRM software helps the sales department coordinate their day and opportunities to close more sales quickly. CRM software can also run extensive queries to obtain the exact customer and prospect data and generate reports to plan campaigns, as well as, evaluate past campaigns. In addition, customer service will enjoy having a complete history of all customers' open and closed issues.
A good business strategy and customer satisfaction is imperative a successful CRM implementation and initiative. CRM solutions can help foster a one on one relationship with prospects and customers to strengthen the relationship, generate loyal customers and increase profits from cross selling. The CRM application ensures that the organization pays careful attention to the customer, making them come first.
CRM software helps track and identify the customer's behavior and market trends. It can analyze customer data to understand purchasing patterns and marketing campaign success or stop any campaigns that aren't paying off.
Using a CRM solution effectively can help organization deal out better customer service and offer more personalized service which in turn creates brand loyalty. It can also help organizations gain a competitive edge against their competition by tracking the leads at every stage of the sales process.
Thursday, September 09, 2010
Choosing a customer relationship management (CRM) solution that is right for you requires a lot of research and planning. CRM software is much more than just a way to track customers, it is a complete business strategy to close deals faster and strengthen your relationship with your customers.
Making this big decision should involve researching the product, as well as, getting to know the vendor.
A CRM vendor should be the developer of the product. This provides the business with a secure and flexible solution which the vendor is proud of. Since the vendor is the developer, their knowledge of the product is excellent and sales and service are quick and helpful.
The security of a CRM solution is important. This feature is usually not looked into during the research phase, but is quite important. Database security, as well as, user security needs to be thought out well in advance and the chosen CRM solution needs to fit the requirements.
Customization of the product is also necessary. A CRM solution needs to offer the ability to be easily customized to fit your specific business needs.
Of course in researching a CRM vendor, the CRM product must match the qualification requirements. Every organization needs to define their requirements clearly. The organization needs to know how their business is functioning and where it wants to go in the future. The CRM solution that is chosen needs to be able to grow with the company and be able to be customized as needed.
Getting to know the CRM vendor and sharing requirements and expectations will help ensure a successful CRM implementation now and into the future.