Getting the most out of each customer interaction is the foundation of OnContact CRM software’s Contact Center software. Our Contact Center functionality delivers the tools your company needs to ensure all of your customer and prospect engagements are handled properly and productively.
Exceptional service means responding to customers and prospects quickly and efficiently. With OnContact, your call center agents have a complete view of a caller’s history, from support cases to purchase information and more. This customizable view ensures your agents are prepared for customer interactions and gives them the tools they need to resolve issues rapidly.
OnContact’s unique Contact Center Workspace is focused on both productivity and flexibility, giving you the tools to customize your Call Center Workspace to match your unique requirements. This design provides call center agents with the features they need to perform daily tasks while removing more advanced CRM features.
We are not priced à la carte. Our CRM solution comes out of the box with comprehensive sales, marketing automation, contact center, and customer service functionality. No hidden fees. No extra charges.
Looking to guide your agents through a conversation? Or provide helpful tips your agents can use when they need them? Our Scripting functionality equips your agents with scripts that not only help a conversation flow, but also capture required data.
Use OnContact to create a queue of telephone calls that need to be made and then distribute those calls one at a time to the next available agent. Minimizing down time and duplicate calling, calling queues takes contact center productivity to a whole new level.
OnContact’s Contact Center module is integrated with our 30 CTI switches. This integration gives your agents the ability to auto dial, hang up calls from their desktop and screen pops for inbound calls. If you are working in a calling queue or just want your agents to be ready with an inbound caller’s contact information, our CTI integration has you covered.
Working with long scripts and losing data? If this sound like you, our Content Management functionality is exactly what you’ve been looking for. OnContact Content Management allows you to quickly change a script and then rapidly deploy that change everywhere it is used.
Sign up today for your no obligation, free 14-day trial of OnContact CRM software.