Oncontact CRM for Customer Service

Customer Service will help win more clients over — and keep them.

Be a smart company.

Every company makes its clients feel important during the sales cycle, but enhancing and building upon those relationships with Oncontact CRM is what will set your company apart. Smart companies realize that the customer relationship is actually just getting started after the sale is made.

Know your customers.

Oncontact CRM maintains a complete history of all your customers’ open and closed issues. With Oncontact CRM you can record product defects and resolutions and manage issue trends that evolve. You can track and analyze the amount of time and effort required to resolve issues. You can even notify customers of an issue before it becomes an issue for them.

The system’s knowledge base allows service representatives to search all customer issues to quickly determine the most efficient and effective way of resolving them. In addition, managers are dialed into any lingering, unresolved issues while ensuring that nothing falls through the cracks.

Through Oncontact CRM you can manage contracts and warranties. And business rules can be built into the system to ensure that the proper escalation procedures are being followed.

Impress your customers.

Your customers will be impressed by the consistent messages your organization delivers. They’ll appreciate the exceptional service. And this invaluable information will be accessible to the entire organization—everyone will see exactly what is going on. That means your company will be able to quickly respond to any question or concern.

Enhance your customer service with ClientNet.

To enhance your level of customer service, Oncontact CRM’s ClientNet feature taps the Internet to give customers complete control of their relationship with an organization. Customers simply log on to ClientNet through your corporate website to view their entire history with your company.

ClientNet allows customers to submit information requests and record new company contacts. ClientNet is also equipped with an extensive knowledge base that allows customers to search for solutions and independently solve service problems.

ust imagine the flawless service you’ll offer your customers—and how happy they’ll be—when you implement Oncontact CRM.