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CRM Streamlines Customer Service OnContact CRM 7 - Streamline Customer Service

CRM 7 provides dashboards and searches tailored for customer service (Help Desk) representatives. Manage your customers with insight when all related history is readily available. The Customer Service module helps you efficiently track incidents (Service requests), reference Knowledge Base articles, and assign and escalate cases.
CRM Managing Help Desk Managing Help Desk Tickets

CRM 7 offers a service solution to record and respond to product inquiries (Incidents). Customer service based searches streamline the process of getting information to appropriate team members, leading to faster response times.

CRM Managing Help Desk Tickets

CRM Customer Service Defects Track Product Defects

With CRM 7, obtain a better understanding of your products by tracking defects and their resolutions. Defects may be referenced to quickly present consistent solutions to common issues.

CRM Defect

CRM Resolutions Share Information with the Knowledge Base

Share product expertise with the CRM 7 Knowledge Base. The Knowledge Base provides a place to store and categorize product information such as FAQ’s, Data Sheets, and Instructions. Articles may include unlimited notes and attachments.

CRM Software Knowledge Base

CRM Software Dashboards Reports Dashboards and Reports

Measure performance and monitor product trends with service dashboards and reports. Dashboard graphs let you drill into the details of data displayed.

CRM Software Dashboards Reports